Changing Planners’ Perception of Daytona Beach

By Colette DuChanois & Melanie Cornwell

DaytonaBeach-Stack_Blue-Teal

Daytona Beach, Florida, is, of course, known for the Daytona 500 and Bike Week. And they don’t call it the “World’s Most Famous Beach” for nothing. But this oceanside destination wanted planners to know that meetings at the beach — from the sand to the Speedway — make everything better. With the help of Digital Edge, the Daytona Beach Area Convention & Visitors Bureau was able to change the perception of the destination, build awareness that Daytona Beach is a premier place to meet and generate new group business.

Focused Marketing to Change Planners’ Perception of Daytona Beach

New Group Business Generated

Leads Increased YoY

Booked Business Ahead YoY

New Competitive Positioning

Challenge

The Daytona Beach Area CVB had concentrated heavily on leisure tourism but wanted to focus on meetings marketing. It has the fifth largest convention center in Florida — the Ocean Center Daytona Beach — located just 400 feet(!) from the Atlantic Ocean. And the iconic Daytona International Speedway had just undergone a $400 million renovation that included a beautiful meeting space that was not well known yet.

The CVB needed an agency with a strong background in B2B marketing, particularly in the meetings and conventions industry, to position Daytona Beach competitively, target highly-qualified new planner audiences and highlight the destination’s new meetings product and renovations.

Time to meet (at) the World’s Most Famous Beach…

Leads are pacing ahead of last year. Booked business is just ready to go ahead of last year.
Linda McMahon
CVB Director of Group Sales Daytona Beach Area Convention & Visitors Bureau

Solution

Daytona Beach partnered with Digital Edge to leverage the destination’s brand for meeting planners, as well as sports organizers, with a digitally focused campaign. The goals were to elevate Daytona Beach to reach new planner audiences and show them how the destination and its product had evolved to attract a higher ROI group clientele.

The awareness-focused strategic plan spotlighted the meetings package first and foremost, followed by the beachside destination’s appeal. Utilizing Daytona Beach’s existing brand assets, voice and tone, Digital Edge developed a hyper-focused spin to message the meetings product. We ensured the campaign elements screamed ‘Daytona Beach’ and showed the destination’s overall evolution, especially for hosting meetings and events having equal or more product to offer groups compared to other high-tier destinations. This strategically positioned Daytona Beach across digital channels to make the destination competitive with Tier 1 and 2 destinations pursuing the same group size post-pandemic.

As a Florida native, Digital Edge Associate Creative Director Austin Sherrill was familiar with Daytona Beach as a spring break spot, so he wanted to think of a fun, clever way to help usher in the destination’s focus on meetings. And the campaign messaging — “You’ve Grown Up. So Have We.” — was born, and an A/B split test of banners on Facebook and Google determined that headline messaging resonated most with the audience.

“We did a video shoot for them, and we got some great drone footage that we put together to make us a striking hero section above the fold on the landing page, so it's the first thing people see when they get there. Paired that with some fun, kind of beachy animations and icons while keeping everything very aligned with their branding and also very clean and professional looking to go along with the general concept of ‘You've Grown Up. So Have We.”
AUSTIN SHERRILL | DIGITAL EDGE
Associate Creative Director
And when it came to coming up with messaging ideas for Daytona Beach, Digital Edge Content Writer Turned Project Coordinator Melanie Cornwell kept thinking about the obvious offerings the destination had to offer: sunny weather, sand and the iconic Daytona International Speedway (among many others). She wanted to incorporate these unique selling points throughout the content to make meetings and conventions in Daytona Beach really shine.
Melanie
“It was also pertinent to make sure we were presenting the specs before the sparkle when it came to content about the Ocean Center, meeting hotels and unique group venues. Mix that with a few good rhymes (From Ocean Swells to Top Hotels) and alliteration (From the Sand to the Speedway), and we had a sophisticated, attention-grabbing and true-to-itself messaging for Daytona Beach's meetings marketing campaign.”
Melanie Cornwell | DIGITAL EDGE
Content Writer Turned Project Coordinator

Digital Deliverables

  • Design Packages
  • In-Market Photo & Video Shoot
  • Fully Integrated Digital Media
  • Social Distribution
  • Highly-Targeted Meetings & Sports Email Marketing
  • Trade Show Communications
  • Website Audit & Strategy
  • Website Content Marketing Program
  • Attribution & Reporting
  • Customized Virtual Sales Kit & Collateral

Results

Through strategic marketing, Digital Edge has helped the Daytona Beach Area CVB change the destination’s perception among planners, build awareness that Daytona Beach is an excellent meeting destination and create new group business.

With a shift in focus to targeting new meeting planner audiences, like the corporate market, and highlighting new meeting space, the CVB reports it’s seeing a lot of positives in that market. And as of mid-2023, the CVB said that leads were pacing ahead of 2022 and booked business was about to go ahead of last year.

Kim Ritten, VP of Client Strategy
“It really has helped change the perception that they have some great meeting product. And during the pandemic, they were able to actually get some business from Orlando. They were able to shift some business out of the big box hotels that could fit and become more of a citywide, or fit into their convention center and hotel package. So that's been a real win to be able to get some of the big box hotel groups out of Orlando or even South Florida into their destination into the convention center.”
Kim Ritten | DIGITAL EDGE
VP of Client Strategy

In addition, the virtual sales kit has provided Daytona Beach’s sales team with multiple one-sheets that include the information planners need. The team is able to use these for their appointment shows and sales calls.

By-the-Numbers Metrics

(April 2022–July 2023)

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Contact Digital Edge directly to learn more about how our agency for the travel & tourism industry can provide expertise in B2B marketing and collaborate with you to develop a strategic plan for meetings marketing with a comprehensive branding strategy.